Become a leader

  • Establish the vision for a Patient-Centered Medical Home in your practice
  • Define the strategy for getting there
  • Set the tone for patient-centered care
  • Develop a culture where staff feels respected and valued
  • Effectively communicate the benefits of the model to your patients and staff
  • Exude excellence – it will raise the bar on everyone’s performance!

Identify your team

Tean-based care is a cornerstone of the PCMH model.  Whether your practice is a staff of 3 or 20, you can become a well-functioning team by adopting some or all of these key competencies:  

  • Focus on patient-centered care
  • Culture where staff feels respected and valued
  • Common goals for the patient and practice
  • Shared responsibility for patient outcomes
  • Understanding of professional roles and responsibilities of each team member
  • Ability to trust the work of others
  • Team competencies that reinforce each other
  • Ability to be flexible and adapt to bumps on the path to PCMH
  • Effective communication strategies

Team Building Resources

  • The FPM Toolbox from the American Academy of Family Practice offers more than 150 practice management tools that you can download for free. Two tools relevant to team building are the Work Relationship Assessment Form and Teamwork is Crucial to New Model of Care. [Link]
  • Building the Team: Patient-Centered Primary Care Collaborative. [Link]
  • Partnering in Self-Management Support – A Toolkit for Clinicians. Institute for Healthcare Improvement. [Link] 

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